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Simpro Expertise

Get more from Simpro.

Whether you're implementing Simpro, improving an existing setup or looking to get more from the platform, Procend brings over 10 years of hands-on Simpro experience to help make your system work better for your business.

Talk to a Simpro specialistExplore our Simpro expertise

Simpro experience from both sides.

Our Simpro experience started inside Simpro itself, supporting customers, solving complex system challenges and working with specialist products including Data Feed, BI Reporting and Form Builder.

That experience developed into implementation and professional services, taking businesses from discovery to configuration, training and go-live, while delivering integrations, reporting, workshops and system improvements.

We then took that experience inside businesses using Simpro every day — managing and improving their systems, developing processes, training teams and leading implementation and transformation programmes across growing organisations.

It means we understand Simpro from both perspectives: how the platform works and what businesses actually need from it.

10+ Years

Hands-on Simpro experience

50+

Simpro implementations & re-implementations

600+

Simpro users trained

5–200

Employee businesses supported

Wherever you are with Simpro, we can help.

Every business is at a different stage with Simpro. You might be starting from scratch, working with a system that's evolved over time, or simply know there's more you could be getting from it.

01Implementing Simpro

Get the foundations right from the start.

We can support every stage of your Simpro implementation, from initial discovery and process design to configuration, training, go-live and ongoing support, helping you build Simpro around the way your business needs to work.

DiscoveryImplementationGo-Live
02Already using Simpro

Make your existing setup work better.

As businesses change, Simpro doesn't always change with them. We can review your setup, identify what's getting in the way and improve the processes, configuration and workflows behind it.

System ReviewOptimisationRe-implementation
03Getting more from Simpro

Unlock more from the platform.

Explore opportunities to improve reporting, automate manual work, introduce integrations and specialist products, develop your people and make better use of the capabilities already available to you.

Reporting & DataAutomationTraining

How we can help with Simpro.

Simpro can support almost every part of a trade and service business. We help you make sure the system, processes and people behind it are working together — whether you need support with one specific challenge or your entire Simpro environment.

Implementation & Re-implementation

Whether you're moving to Simpro for the first time or rebuilding an existing setup, we can help manage the complete journey, keeping the project focused on your business requirements and getting the foundations right.

Discovery & PlanningConfigurationGo-Live

System Optimisation

Review how you're currently using Simpro, identify what's creating unnecessary work and improve the configuration, workflows and processes behind your day-to-day operations.

System ReviewsProcess ImprovementWorkflow Optimisation

Reporting & Data

Turn the data inside Simpro into useful business information with tailored reporting, dashboards and data solutions that give your teams better visibility and support better decisions.

BI ReportingData FeedCustom Reporting

Integrations & Automation

Reduce manual work and connect Simpro with the wider technology your business uses, from specialist Simpro products and supplier integrations to automation and third-party solutions.

IntegrationsAutomationSpecialist Products

Training & Adoption

Give your people practical Simpro training based around their roles and the way your business actually works, from individual users to administrators, champions and larger teams.

Onsite & OnlineWorkshopsSuper Users

Ongoing Simpro Support

Access experienced Simpro support when you need it, whether that's solving a specific problem, reviewing a new requirement or helping your system continue to develop alongside your business.

ConsultancyProblem SolvingOngoing Support

Get the foundations right. Then build.

A successful Simpro implementation isn't about switching on every feature, integration and add-on from day one. It's about understanding what the business needs, getting the core processes right and building from strong foundations.

We've seen implementations become unnecessarily complicated when too many future requirements are tackled at once. Our approach is to understand where you want to get to, establish what matters now and break the journey into manageable stages.

That keeps progress moving while creating a Simpro environment that can continue to develop as your business does.

  1. 01

    Understand

    Your business, people, processes and what you're trying to achieve.

  2. 02

    Build the foundations

    Prioritise the processes and configuration needed to operate effectively.

  3. 03

    Go live & adopt

    Get people using the system confidently in their everyday roles.

  4. 04

    Develop

    Introduce further automation, reporting, integrations and improvements as the business evolves.

Small changes. Bigger business impact.

Getting more from Simpro doesn't always mean completely changing your system. Sometimes the biggest improvements come from understanding the problem, finding what's really causing it and making the right change.

Case study 01

Improving quote performance

Challenge

A fire and security business was seeing too many customer quotes being declined, but didn't have enough information to understand why.

What changed

A decline-reason process was introduced so the sales team captured why unsuccessful quotes were rejected. The resulting information highlighted pricing as a recurring issue.

Further investigation identified problems with how catalogue mark-ups were being maintained, resulting in automatically generated pricing being too high. The catalogue process was corrected and the purchasing team trained on maintaining the data properly.

Impact

More accurate pricing and a noticeable increase in accepted quotes.

Case study 02

Reducing everyday administration

80%

reduction in clicks needed to reach commonly used views.

Challenge

Users were repeatedly navigating Simpro tables and applying the same filters whenever they needed to find their work.

What changed

Saved Searches were created around the information and filters teams regularly needed, allowing users to return directly to their working views.

A small change that made everyday navigation quicker and easier.

Case study 03

Automating supplier administration

Manual processingException-based management
Challenge

Purchasing documents required repeated manual checking, entry and matching within Simpro.

What changed

Data Feed was configured around supplier document formats so purchasing information could be processed automatically, with manual attention focused on exceptions requiring review.

Allowing teams to spend less time on repetitive administration and focus on the issues that actually needed their attention.

More than a system. It's how your business works.

Simpro sits at the centre of many trade and service businesses, connecting everything from quoting and scheduling to purchasing, engineers, assets, invoicing and reporting.

Improving Simpro therefore isn't just about changing system settings. It's about understanding the processes behind them and making sure the system supports the way the business actually needs to operate.

Having managed Simpro from inside trade businesses, we've experienced that operational side first-hand. That means looking beyond whether something technically works and asking whether it's making the business easier, more efficient and giving people the information they need.

Built around how trade businesses actually work.

We've worked with Simpro across trade and field-service businesses where the system needs to connect office teams, management and people working out in the field.

That includes designing and improving workflows around assets, planned maintenance, service levels, engineer scheduling, callouts, contracts, quoting and mobile working.

AssetsPPMService LevelsSchedulingCalloutsContractsQuotingMobile Workflows

A process can work perfectly on paper and still fail in the real world. For engineers using Simpro every day, it needs to be simple, practical and easy to follow — while still capturing the information the rest of the business needs.

From individual businesses to group-wide transformation.

Our experience also includes managing Simpro across growing groups and acquired businesses, where different systems, processes and ways of working need to be brought together.

We've supported acquired businesses moving away from legacy systems, redesigned existing workflows, led Simpro implementations and re-implementations, developed training programmes and supported hundreds of users across multiple businesses.

14

Businesses using Simpro

400+

Users supported across the group

11

Implementations & re-implementations

Working across multiple businesses also means understanding what should be standardised and where individual businesses need flexibility, while ensuring systems continue to develop as Simpro introduces new capabilities.

Partnership

Local expertise. Global capability.

Procend works in partnership with Results Group, an official Simpro Partner with an established presence across Australia and New Zealand.

The partnership brings together Procend's UK-based Simpro expertise with the wider experience, resources and delivery capability of Results Group, giving businesses access to additional specialist support when projects require it.

Discover our partnership →
Results Group logo

Simpro support that fits your business.

Option 1

One-off Simpro expertise

Have a specific problem, question or area you want reviewed? Bring us in when you need experienced Simpro advice.

Option 2

Implementation & project support

Get hands-on support for an implementation, re-implementation, optimisation project, integration or specific piece of Simpro work.

Option 3

Ongoing Simpro consultancy

Flexible ongoing support to help manage, improve and develop Simpro as your business changes.

Let's make Simpro work better for your business.

Tell us where you are with Simpro, what's getting in the way and what you're trying to achieve. We'll help you work out the right way forward.

Talk to a Simpro specialist